TERMS & CONDITIONS

We undertake to do the best job possible for our customers for a quoted price. That is our commitment to you.

PRICING

We operate a ‘fixed’ pricing scheme for a straight forward sweep or job. We rely on you to tell us what we are sweeping – the price will be quoted to you based on that information. If you have failed to tell us in advance of any problems, or that it is, for example a fireplace that is larger than normal, we reserve the right to ‘re-quote’ on arrival. You can decline to use the service at that point, although a site visit charge of £40.00 will apply. If we encounter a problem (this might for example, be a blockage or a problem flue, or a very neglected non-regularly swept flue). The sweep will advise you if there are any extra charges to be made. If you decide you do not want the sweep to continue with the job, we reserve the right to make a charge to cover our costs, including a contribution towards work already undertaken.

PAYMENT

Payment is due at the time of provision of the service, except where arranged in advance. Various payment options are offered. You may pay by cash, bank transfer and card. A receipt along with the certificate per appliance will also be provided. If we find a problem we will tell you. If we can resolve the problem but it is necessary to charge extra, we will tell you before the work is undertaken.

CANCELLATION / MISSED APPOINTMENT

We understand that our customers have busy lives too. If you have to change or cancel an appointment, please give as much notice as possible. We have allocated time in our day specifically for you and late notice cancellation may mean we cannot rebook. We may have turned away other customers if we have a full day. We reserve the right to charge a fee of £40.00 in the event that no-one is home when we attend the property, and/or we cannot gain access. We also reserve the right to charge in the event of a last-minute cancellation, (less than a full 48 hours notice). Charging If We Are Unable To Carry Out Sweep Upon Arrival Should our sweeps turn up and be unable to carry the sweep out then we reserve the right to charge a fee of £40.00. We have come across many properties where the homeowner has booked a sweep and upon arrival a gas lining is hanging in the chimney, or the chimney pots have been capped off previously so making it not possible to carry a sweep out. We are happy to advise on remedial action needed to enable a sweep to take place but as our time and diary space is very busy and precious we cannot attend properties and walk away due to lack of information or incorrect information provided when booking. Our administration team always try and be thorough with asking as much as possible but if your unsure please send us some emails with pictures before we confirm the appointment. Email: jamie@stoveindustrysupplies.com

NESTS OR BLOCKAGES

We are unable to remove live nests from Feb to August when Jackdaws are nesting as it is illegal to do so (please see the RSPB guidelines). If we find a nest in the chimney when we are sweeping, we will usually arrange to come back to remove it when it is legal to do so. Please do not ask us, or any other person, to break the law and remove the nest when it is illegal. We will make a charge for our time if we cannot sweep, (this will be a fee of £40.00). If we are working outdoors (such as fitting a cap or cowl) the work will be dependent upon the weather being suitable for working from a ladder or the use of Cherry Pickers. We are sorry if we have to postpone, but we will do our best to carry out the work in good time.

POTENTIAL PROBLEMS

While great care is taken to prevent damage to your property, the sweep cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces, stoves, stove firebricks or any other part of your chimney. Material information should be disclosed, such as age and type of covering, and any known problems. We’ll do our best to advise you and take precautions to prevent damage, but in some instances, may recommend remedial work prior to sweeping or ask you to sign a disclaimer to allow us to continue. Please do not be offended, we would rather you know in advance. Cowls and some chimney pots have a limited life as they have been in situ for many years, and/or may not have been fitted correctly or poor-quality products have been used. Without confirming the security of these from the ground, we cannot accept any responsibility for these coming loose, breaking or falling off. Also, any damage they may cause to roofing and anything below as they fall. We are legally required to exit a chimney pot for a certified chimney sweep, if a cowl is present we always take great care to enter these. If your chimney/flue has not been annually swept as per the UK recommendations for burning solid fuels, the sweep price shall increase as it becomes not a standard chimney sweep. If we must clear register plates from debris before we can start, then additional charges will be added for time on site. We rely on you at the time of booking for as much information from you as possible before we attend so we can quote an accurate price. We aim to sweep all types of appliances that burn solid fuel, wood, oil or gas, in residential or commercial premises. We do encounter some problems with wood burning stoves (and sometimes other installations) that have been fitted without provision for sweeping. Worse, some are not ‘legal’ installations and are just plain dangerous. We will do our best to sweep but sometimes we will be unable to undertake the job, leaving you with the best advice we can offer to rectify the problem. Steel-lined flues are not indestructible. We use the world’s most advanced method of power sweeping, The Snaplok System, insurance approved, and all our sweeps have undertaken intensive training in its use. For stainless steel flexible and rigid flue systems we will use a specific head and rods to undertake the power sweep. We are a local, professional chimney sweeping and installation business and we rely on customers coming back to us year after year. If you like what we do, please tell leave us a review on google If we have disappointed you in any way, please tell us.